Privacy Policy
Eye Brand Indonesia (“we”, “us”, or “our”) respects your privacy and is committed to protecting the information we process through our website, applications, Facebook Pages, Instagram accounts, and services connected to Meta Platforms.
This Privacy Policy explains what information we may receive, how we use it, how we protect it, and the choices available to users.
Information We May Receive
When users interact with our Facebook Page, Instagram account, advertisements, posts, comments, messages, or other services connected through Meta Platforms, we may receive certain information made available through the Meta APIs.
Depending on the interaction and permissions granted to our application, this information may include:
- Facebook or Instagram user ID
- Username or profile name
- Public profile information
- Comments and replies made on our Facebook or Instagram content
- Comments and replies associated with our advertisements
- Messages sent to our business account, when messaging features are enabled
- Date and time of interactions
- Information about the Facebook Page or Instagram account involved in the interaction
- Technical information provided by Meta through its APIs and webhooks
How We Use Information
We may use information received through Meta Platforms for the following purposes:
- To receive and manage comments on our Facebook and Instagram content
- To receive notifications when users interact with our posts or advertisements
- To respond to comments, questions, and customer inquiries
- To provide customer service
- To manage communications with potential or existing customers
- To improve our customer service processes
- To maintain records of customer interactions
- To operate internal business systems connected to Facebook and Instagram
- To detect misuse, fraud, or technical problems
- To comply with legal or regulatory requirements
We only use information for legitimate business purposes related to the services provided by Eye Brand Indonesia.
Meta Platform Data
Our application may use Meta APIs, including Facebook and Instagram APIs, to receive information from Facebook Pages and Instagram Professional Accounts operated by our business.
We comply with:
- Meta Platform Terms
- Meta Developer Policies
- Applicable privacy laws and regulations
Information obtained through Meta APIs will be handled in accordance with the policies above. We do not sell personal information obtained through Meta APIs.
Sharing of Information
We do not sell, rent, or trade personal information. Information may only be shared with:
- Authorized employees or representatives of our business
- Service providers that help us operate our systems
- Hosting, infrastructure, or software providers
- Government authorities when required by law
Service providers are only given access to information necessary to perform their services.
Data Retention
We retain information only for as long as reasonably necessary to:
- Provide customer service
- Maintain business records
- Resolve disputes
- Prevent fraud or misuse
- Comply with applicable laws and regulations
Information that is no longer required may be deleted or anonymized.
Data Security
We take reasonable administrative and technical measures to protect information from unauthorized access, disclosure, modification, misuse, or loss. However, no internet-based system can guarantee absolute security.
User Rights
Users may request information about personal data we hold, correction of inaccurate information, deletion of their personal data, or information about how their data is used. Requests can be submitted using the contact information below.
Data Deletion
Users may request deletion of information associated with their Facebook or Instagram account. Data deletion instructions are available at:
Third-Party Services
Our services may interact with third-party platforms including Meta Platforms, Facebook, and Instagram. Their handling of personal information is governed by their respective privacy policies.
Meta Privacy Policy: https://www.facebook.com/privacy/policy/
Children's Privacy
Our services are intended for business and general customer communication purposes and are not specifically designed to collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page together with the revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:
